What is the recommended way to progress a message that is difficult to clarify?

Question

Options

• AEscalate the message immediately to a more senior support consultant.
• BAsk the client to provide screenshots and request information point by point.
• CChange the message status to Customer Action and tell the client that you cannot do much until more
• DForce the client to close the message and open a new one that is clearer.

• A
  6% (2)
• B
  75% (27)
• C
  6% (2)
• D
  14% (5)

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