C4090-450 · Question #198
IBM Business Partners face a penalty for Critical Situations (critsits) caused when a Technical Delivery Assessment (TDA) is not followed. In US dollars, what is the penalty IBM imposes if a critsit…
The correct answer is D. $25,000. Technical Delivery and Assessment Announcement If the IBM Client Satisfaction team determines, as a result of resolving the customer's complaint, that a Business Partner's failure to perform a mandatory TDA contributed to or directly caused the CritSit, the Business Partner…
Question
IBM Business Partners face a penalty for Critical Situations (critsits) caused when a Technical Delivery Assessment (TDA) is not followed. In US dollars, what is the penalty IBM imposes if a critsit arises in this circumstance?
Options
- A$1,000
- B$2,500
- C$10,000
- D$25,000
How the community answered
(37 responses)- A5% (2)
- B3% (1)
- C11% (4)
- D81% (30)
Explanation
Technical Delivery and Assessment Announcement If the IBM Client Satisfaction team determines, as a result of resolving the customer's complaint, that a Business Partner's failure to perform a mandatory TDA contributed to or directly caused the CritSit, the Business Partner will be assessed a compliance penalty of $25,000, consistent with the average cost to IBM to resolve the customer issue.
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