IBM
C4070-604 · Question #45
A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?
The correct answer is B. Create a formal Customer Support Plan document and review it with the customer for agreement. See the full explanation below for the reasoning.
Question
A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?
Options
- ADiscuss typical problem resolution with the customer technical staff
- BCreate a formal Customer Support Plan document and review it with the customer for agreement
- CThe hardware SSR/CE is responsible for the post install support plan, the technical specialist
- DThe technical specialist should create a list of help desk phone numbers and hardware dispatch
How the community answered
(19 responses)- A5% (1)
- B79% (15)
- C5% (1)
- D11% (2)
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