A Guardium administrator has an issue with Guardium. The administrator has not seen this particular issue before and needs to get it fixed. To get this resolved, what should the administrator do?

Question

Options

• ALog a PMR and request an answer from IBM Support.
• BLog a PMR so IBM Support can contact the customer. Then, while waiting, do a search of the
• CRequest IBM Support to initiate a remote session and collect what they need to resolve the
• DSearch Guardium Knowledge Center and Technotes for known issues and resolutions. Then,

• A
  16% (6)
• B
  5% (2)
• C
  5% (2)
• D
  73% (27)

Explanation

Before you call IBM Support, collect basic diagnostic information about your Guardium system. Use support must_gather commands, which can be run through the CLI to generate specific information about the state of any Guardium system. This information can also be collected through the Guardium GUI. This information can be uploaded from the Guardium system and sent to IBM Support whenever a Problem Management Report (PMR) is logged. 01.ibm.com/support/knowledgecenter/SSWL9Z_10.0.0/com.ibm.guardium.appmask.doc/adm/bas ic_information_for_ibm_support.html

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