IBM
C2010-571 · Question #77
C2010-571 Question #77: Real Exam Question with Answer & Explanation
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Question
How can an administrator configure the system to automatically send an e-mail to the helpdesk manager when a service request record has been in NEW status for over five days?
Options
- Acreate an action
- Bcreate an escalation
- Cconfigure the e-mail listener
- Dcreate a communication template
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