IBM
C2010-571 · Question #77
How can an administrator configure the system to automatically send an e-mail to the helpdesk manager when a service request record has been in NEW status for over five days?
The correct answer is B. create an escalation. See the full explanation below for the reasoning.
Question
How can an administrator configure the system to automatically send an e-mail to the helpdesk manager when a service request record has been in NEW status for over five days?
Options
- Acreate an action
- Bcreate an escalation
- Cconfigure the e-mail listener
- Dcreate a communication template
How the community answered
(27 responses)- A11% (3)
- B78% (21)
- C7% (2)
- D4% (1)
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