A customer has an escalation that requires notifications to go to both Marie Smith and her supervisor Lee Tsumi. How can both users be included as recipients on a communication template?

Question

Accepted Answer

C. Add both e-mail addresses on the Recipients tab

Answer

A. Create a role for both Marie and Lee

Answer

B. Create a Person Group with Marie as the primary

Answer

D. Include both user e-mails in the Recipient field separated by a colon

A customer has an escalation that requires notifications to go to both Marie Smith and her supervisor Lee Tsumi. How can both users be included as recipients on a communication template?

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