A customer wants an escalation to automatically close work orders that have been in a complete status for more than 30 days. Which statement is true for this escalation?

Question

Options

• AThe escalation point should be set to repeat.
• BThe escalation point should have an elapsed time interval of 720.
• CThe escalation should have a condition that monitors work order status.
• DThe escalation should have a condition that monitors work order status and change date.

• A
  4% (1)
• B
  4% (1)
• C
  11% (3)
• D
  82% (23)

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