When troubleshooting common documented issues, what is an important step?

Question

Options

• AIgnoring the issue until it becomes more significant.
• BRebooting the system multiple times in hope the issue resolves itself.
• CConsulting the system documentation and known issue logs.
• DGuessing the solution based on your intuition.

• A
  9% (2)
• B
  5% (1)
• C
  86% (19)

Explanation

Consulting system documentation and known issue logs (C) is the correct approach because documented issues have already been identified, analyzed, and often resolved by others - making documentation the fastest and most reliable path to a solution. Option A is wrong because ignoring a problem allows it to escalate, potentially causing greater damage or downtime. Option B is wrong because blind rebooting is a last resort, not a systematic troubleshooting step, and resolves nothing if the root cause persists. Option D is wrong because guessing wastes time and can introduce new problems, especially in production environments where precision matters.

Memory tip: Think "D-O-C" - when in doubt, Document first, Observe the known issues list, Consult before you act. Structured troubleshooting always beats guesswork.

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