Which of the following steps should be taken when a user encounters an unexpected error message? (Choose Two)

Question

Options

• ARestart the server immediately.
• BCheck the user's permissions and role assignments.
• CReview the application logs for error details.
• DUpdate all system drivers.

• A
  10% (3)
• B
  83% (25)
• D
  7% (2)

Explanation

When a user encounters an unexpected error message, the first logical steps are to check permissions (B) and review logs (C) - these are targeted diagnostic actions that directly reveal what went wrong without causing further disruption. Permissions issues are a common root cause of unexpected errors (e.g., a user lacking access to a resource), and application logs capture the exact error context, stack trace, or failure reason needed to diagnose the problem.

Why the distractors are wrong:

• A (Restart the server) is disruptive, affects all users, and treats symptoms without identifying the cause - it should only be considered after diagnosis.
• D (Update all system drivers) is a broad, unrelated action with no direct connection to application-level user errors; driver updates are reserved for hardware/OS-level issues.

Memory tip: Think "Look before you leap" - always investigate (logs + permissions) before taking action (restarts, updates). Logs tell you what broke; permissions tell you who is affected.

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