Which are critical aspects to manage within escalations in Maximo? (Choose Three)

Question

Options

• ADefining the escalation point
• BAssociating the escalation with a workflow
• CSetting re-escalation intervals
• DSpecifying the escalation condition
• EDetermining the data archival strategy

• A
  72% (18)
• C
  16% (4)
• E
  12% (3)

Explanation

Managing escalations in Maximo requires three core elements working together: you must define the escalation point (A) to set the threshold or trigger that fires the escalation, specify the escalation condition (D) to establish the SQL-based criteria that determines which records qualify, and associate the escalation with a workflow (B) so that automated actions (notifications, assignments, status changes) are executed when the condition is met. Without any one of these, the escalation either won't trigger, won't target the right records, or won't do anything meaningful when it fires.

Why C is wrong: Re-escalation intervals relate to scheduling frequency (how often Maximo checks), which is a supporting configuration detail - not one of the three foundational aspects of escalation design.

Why E is wrong: Data archival strategy is an entirely separate administrative concern (database/storage management) and has no bearing on how escalations are defined or function.

Memory tip: Think of escalations as a "When → Who → What" structure - When does it trigger (escalation point), What records qualify (condition), and What happens next (workflow). If you can answer those three questions, you've covered A, D, and B respectively.

No community discussion yet for this question.