C1000-132 · Question #38
What are three components of a Health Score?
The correct answer is A. Group B. Ranges E. Contributors. A Health Score (as defined in customer success platforms like Gainsight) is built from three components: Groups (A) organize related metrics into logical categories, Ranges (B) define the scoring thresholds (e.g., red/yellow/green) that determine what a score means, and…
Question
What are three components of a Health Score?
Options
- AGroup
- BRanges
- CFactors
- DMethods
- EContributors
- FBase Line Conversion
How the community answered
(34 responses)- A94% (32)
- C3% (1)
- F3% (1)
Explanation
A Health Score (as defined in customer success platforms like Gainsight) is built from three components: Groups (A) organize related metrics into logical categories, Ranges (B) define the scoring thresholds (e.g., red/yellow/green) that determine what a score means, and Contributors (E) are the individual data points or measures that feed into the overall score calculation.
Factors (C) is a close distractor - it sounds similar to Contributors but is not the designated term for this component in the Health Score framework. Methods (D) describes calculation approaches generally, not a structural component of a Health Score. Base Line Conversion (F) refers to a data transformation technique, not a Health Score building block.
Memory tip: Think GRC - "Get Results Clearly": Groups organize, Ranges interpret, Contributors calculate. The wrong answers all describe how you work with data, not what a Health Score is made of.
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