IBM
C1000-012 · Question #96
C1000-012 Question #96: Real Exam Question with Answer & Explanation
The correct answer is B. call center agents who routinely handle such customer calls. See the full explanation below for the reasoning.
Question
A developer has been asked to build a question and answer system using the IBM Watson Assistant service for a retail bank to handle questions from customers on the banking website. From which group of users should the developer target to collect representative questions?
Options
- AA sample set of members from IT team managing the website
- Bcall center agents who routinely handle such customer calls
- Cexecutive sponsor and decision makers at the bank
- Da sample set of end users of the application
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