IBM
C1000-012 · Question #96
A developer has been asked to build a question and answer system using the IBM Watson Assistant service for a retail bank to handle questions from customers on the banking website. From which group…
The correct answer is B. call center agents who routinely handle such customer calls. See the full explanation below for the reasoning.
Question
A developer has been asked to build a question and answer system using the IBM Watson Assistant service for a retail bank to handle questions from customers on the banking website. From which group of users should the developer target to collect representative questions?
Options
- AA sample set of members from IT team managing the website
- Bcall center agents who routinely handle such customer calls
- Cexecutive sponsor and decision makers at the bank
- Da sample set of end users of the application
How the community answered
(44 responses)- A9% (4)
- B73% (32)
- C5% (2)
- D14% (6)
Community Discussion
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