IBM
C1000-012 · Question #36
The IT helpdesk of a large enterprise routinely conducts surveys of its users. The survey allows the users to rate the performance of the helpdesk and to enter about 3-4 lines of comments in a free…
The correct answer is D. Use Personality Insights to analyze traits of the users logging the comments. See the full explanation below for the reasoning.
Question
The IT helpdesk of a large enterprise routinely conducts surveys of its users. The survey allows the users to rate the performance of the helpdesk and to enter about 3-4 lines of comments in a free form text field. Which IBM Watson service should the IT helpdesk use to drive insights from the texts and to look for patterns among complaints for improvements?
Options
- AUse Discovery to extract keywords and entities for common patterns across the comments plus gain insight into the sentiment expressed by each comment
- BNatural Language Classifier to evaluate sentiments expressed in the comments
- CUse Natural Language Classifier to look for concepts mentioned in the review
- DUse Personality Insights to analyze traits of the users logging the comments
How the community answered
(28 responses)- A4% (1)
- B7% (2)
- C14% (4)
- D75% (21)
Community Discussion
No community discussion yet for this question.