In which stage of Business Process Re-Engineering Model stakeholders come together to identify the root of the problem

Question

Options

• AEvaluate New Process
• BIdentify Existing Process
• CIdentify Organizational Gap
• DDesign a Plan for Implementation

• A
  5% (2)
• B
  2% (1)
• C
  91% (39)
• D
  2% (1)

Explanation

Identifying Organizational Gap (C) is the stage where stakeholders collaborate to pinpoint the root cause of performance problems by comparing the current state against desired outcomes - the "gap" reveals why things are failing, not just what is failing.

Why the distractors are wrong:

• A (Evaluate New Process) comes after redesign; it assesses whether the new process works, not what caused the original problem.
• B (Identify Existing Process) documents how current processes operate - it maps the "as-is" state but doesn't yet analyze underlying causes.
• D (Design a Plan for Implementation) is a later stage focused on rolling out solutions, not diagnosing problems.

Memory tip: Think of the word "Gap" as standing for Group Analyzes Problem - that's the moment stakeholders come together to find the root cause before any redesign begins.

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