BPM-001 · Question #12
Most processes are a blend of human interaction and IT solutions.
The correct answer is A. True. A (True) is correct because modern business processes rarely rely exclusively on either humans or technology. In practice, IT systems handle automation, data storage, and processing, while humans provide judgment, exception handling, customer interaction, and oversight - making…
Question
Most processes are a blend of human interaction and IT solutions.
Options
- ATrue
- BFalse
How the community answered
(18 responses)- A94% (17)
- B6% (1)
Explanation
A (True) is correct because modern business processes rarely rely exclusively on either humans or technology. In practice, IT systems handle automation, data storage, and processing, while humans provide judgment, exception handling, customer interaction, and oversight - making virtually every real-world process a hybrid.
B (False) is incorrect because claiming processes are not a blend ignores the reality of how organizations operate. Even highly automated processes (e.g., online order fulfillment) still require human involvement for edge cases, maintenance, and decision-making, and even highly manual processes typically use some IT support (email, spreadsheets, databases).
Memory tip: Think of any common workplace process - hiring, invoicing, customer support. You'll always find both a person making decisions and a system recording or automating some part of it. "Human + IT = how work gets done."
Topics
Community Discussion
No community discussion yet for this question.