How does BiSL position business information management?

Question

Options

• Aas part of the user organization
• Bas part of the IT-organization
• Cas part of the service team

• A
  71% (36)
• B
  10% (5)
• C
  20% (10)

Explanation

BiSL (Business Information Services Library) explicitly places business information management on the demand side - within the user organization - because it is the business that owns the information needs and is responsible for defining, managing, and directing information services to support its processes.

Why B is wrong: The IT organization is the supply side in BiSL's model. BiSL deliberately separates business information management from IT, since IT's role is to deliver services, not to own the business's information needs.

Why C is wrong: A service team is also a supply-side concept. BiSL recognizes service management as an IT/provider responsibility, not a business information management one.

Memory tip: Think of the "B" in BiSL - it stands for Business, which maps directly to the user organization. If the business owns the information need, the business manages it. IT just fulfills it.

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