Which process determines which information provisioning is required, including the priorities?

Question

Options

• ADemand management
• BEnd user support
• CInformation lifecycle management

• A
  80% (35)
• B
  14% (6)
• C
  7% (3)

Explanation

Demand Management (A) is correct because it is the process responsible for understanding, anticipating, and influencing customer demand for services - including determining what information needs to be provisioned and in what order of priority, aligning supply capacity with business needs.

End User Support (B) is wrong because it focuses on resolving user issues reactively (help desk/service desk functions), not on planning or prioritizing what information provisioning is needed.

Information Lifecycle Management (C) is wrong because it governs how information is stored, maintained, archived, and disposed of over time - it manages existing information rather than determining what should be provisioned and when.

Memory tip: Think of "demand" as the business asking "what do we need, and how urgently?" - Demand Management answers exactly that question, making it the natural fit for determining information provisioning requirements and priorities.

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