The MAIN objective of Service Level Management is:

Question

Options

• ATo carry out the service operations activities to support current IT services
• BTo ensure that sufficient capacity is provided to deliver the agreed performance of services
• Cto create and populate a services catalogue
• Dto ensure that an agreed level of IT service is provided for all current IT services

• A
  10% (5)
• B
  6% (3)
• C
  4% (2)
• D
  80% (41)

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