BCS-ISEB
BH0-006 · Question #413
Which of the following is the BEST definition of the term Service Management?
The correct answer is A. A set ofspecialised organizational capabilities for providing value to customers in the form of services. See the full explanation below for the reasoning.
Question
Which of the following is the BEST definition of the term Service Management?
Options
- AA set ofspecialised organizational capabilities for providing value to customers in the form of services
- BA group of interacting, interrelated, or independent components that form a unified whole, operating
- CThe management of functions within an organization to perform certain activities
- DUnits of organizations with roles to perform certain activities
How the community answered
(16 responses)- A81% (13)
- C13% (2)
- D6% (1)
Community Discussion
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