IT operations management have been asked by a customer to carry out non-standard activity that will cause them to miss an agreed service level target. How should they respond?

Question

Options

• Athey should escalate this decision to service strategy
• Baccept the request as they must support customer business outcomes
• Cmake a decision based on balancing stability and responsiveness
• Drefuse the request because they must operate the service to meet the agreed service levels

• A
  6% (1)
• B
  13% (2)
• C
  75% (12)
• D
  6% (1)

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