BCS-ISEB
BH0-006 · Question #406
BH0-006 Question #406: Real Exam Question with Answer & Explanation
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Question
IT operations management have been asked by a customer to carry out non-standard activity that will cause them to miss an agreed service level target. How should they respond?
Options
- Athey should escalate this decision to service strategy
- Baccept the request as they must support customer business outcomes
- Cmake a decision based on balancing stability and responsiveness
- Drefuse the request because they must operate the service to meet the agreed service levels
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