BCS-ISEB
BH0-006 · Question #399
Customer perceptions and business outcomes help to define what?
The correct answer is B. The value of a service. See the full explanation below for the reasoning.
Question
Customer perceptions and business outcomes help to define what?
Options
- AKey Performance Indicators (KPIs)
- BThe value of a service
- CCustomer satisfaction
- DTotal Cost of Ownership (TCO)
How the community answered
(31 responses)- A3% (1)
- B81% (25)
- C10% (3)
- D6% (2)
Community Discussion
No community discussion yet for this question.