BCS-ISEB
BH0-006 · Question #386
BH0-006 Question #386: Real Exam Question with Answer & Explanation
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Question
Which of these is a reason for categorizing incidents?
Options
- ATo identify whether the user is entitled to log an incident for this particular service
- BTo ensure that the correct priority is assigned to the incident
- CTo establish trends for use in Problem Management and other IT Service Management (ITSM) activities
- DTo enable the incident management database to be partitioned for greater efficiency
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