BCS-ISEB
BH0-006 · Question #386
Which of these is a reason for categorizing incidents?
The correct answer is C. To establish trends for use in Problem Management and other IT Service Management (ITSM) activities. See the full explanation below for the reasoning.
Question
Which of these is a reason for categorizing incidents?
Options
- ATo identify whether the user is entitled to log an incident for this particular service
- BTo ensure that the correct priority is assigned to the incident
- CTo establish trends for use in Problem Management and other IT Service Management (ITSM) activities
- DTo enable the incident management database to be partitioned for greater efficiency
How the community answered
(40 responses)- A18% (7)
- B5% (2)
- C70% (28)
- D8% (3)
Community Discussion
No community discussion yet for this question.