Which statement about Service Level Agreements (SLAs) is CORRECT?

Question

Options

• AThe wording must be clear and concise to allow no room for ambiguity
• BThey must contain legal wording because of their importance
• CThere should always be aseparateSLA for each specific customer
• DChanges totheSLA can only be requested by the customer

• A
  77% (17)
• B
  5% (1)
• C
  5% (1)
• D
  14% (3)

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