BCS-ISEB

BH0-006 · Question #368

What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

The correct answer is C. Technology, process and service. See the full explanation below for the reasoning.

Question

What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Options

ACritical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
BStrategic, tactical and operational
CTechnology, process and service
DReturn On Investment (ROI), ValueOn Investment (VOI), quality

How the community answered

(24 responses)

A
4% (1)
B
13% (3)
C
79% (19)
D
4% (1)

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Full BH0-006 Practice