BCS-ISEB
BH0-006 · Question #307
Which of the following metrics would you most associate with the Service Desk?
The correct answer is A. The number of high priority incidents occurring. See the full explanation below for the reasoning.
Question
Which of the following metrics would you most associate with the Service Desk?
Options
- AThe number of high priority incidents occurring
- BThe support team which resolves the greatest number of problems
- CThe number of problems solved in a day
- DThe mean time betweenfailure
How the community answered
(66 responses)- A71% (47)
- B8% (5)
- C3% (2)
- D18% (12)
Community Discussion
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