BCS-ISEB
BH0-006 · Question #277
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
The correct answer is C. Because Problem Management is focusing on identifying permanent solutions and therefore. See the full explanation below for the reasoning.
Question
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
Options
- ABecause specialist supportstaff do not properly document the work-arounds they identify which
- BBecause Problem Management is often carried out by technical staff who also have operations
- CBecause Problem Management is focusing on identifying permanent solutions and therefore
- DBecause Problem Managementstaff rarely give feedback spontaneously, forcing the 1st line support
How the community answered
(29 responses)- A7% (2)
- B3% (1)
- C79% (23)
- D10% (3)
Community Discussion
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