BCS-ISEB
BH0-006 · Question #277
BH0-006 Question #277: Real Exam Question with Answer & Explanation
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Question
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
Options
- ABecause specialist supportstaff do not properly document the work-arounds they identify which
- BBecause Problem Management is often carried out by technical staff who also have operations
- CBecause Problem Management is focusing on identifying permanent solutions and therefore
- DBecause Problem Managementstaff rarely give feedback spontaneously, forcing the 1st line support
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