Management wants to prevent unnecessary calls to the help desk regarding the enterprise activation process. What action can an administrator take in the environment to give BlackBerry device users…

Question

Options

• ADeploy a BlackBerry Router enabled for WLAN activations
• BSet the "Global Enterprise Activation Password Expiry" IT policy to 0
• CDeploy BlackBerry Web Desktop Manager in the environment
• DSet the "Allow User Set Enterprise Activation Password" IT Policy to Yes
• ESet the "Global Enterprise Activation Password" IT Policy to a generic password

• A
  3% (1)
• B
  14% (5)
• C
  71% (25)
• D
  6% (2)
• E
  6% (2)

Explanation

Deploying BlackBerry Web Desktop Manager (BWDM) gives users a self-service web portal where they can generate and manage their own enterprise activation passwords without administrator involvement - directly cutting help desk call volume by empowering users to complete activation independently.

Why the distractors are wrong:

• A (BlackBerry Router / WLAN): The Router handles data routing between BES and devices; enabling it for WLAN doesn't give users any self-service control over activation.
• B (Password Expiry = 0): Depending on implementation, setting expiry to 0 either disables expiry or causes immediate expiry - neither of these gives users more control; it just changes password lifecycle behavior.
• D (Allow User Set Enterprise Activation Password = Yes): This IT policy sounds appealing, but without BWDM deployed, users have no interface to actually use that permission - BWDM is the mechanism that makes self-service possible.
• E (Global Generic Password): Sharing one password across all users is a security risk and removes individual control rather than adding it; users still depend on an admin to communicate that password.

Memory tip: Think of the word Web in BlackBerry Web Desktop Manager as the clue - a web portal is inherently self-service, accessible by end users without calling anyone, just like any consumer web account portal.

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