You have an Azure subscription. You plan to deploy an SAP production landscape on Azure. You need to select a support plan. The solution must meet the following requirements: - Respond to critical…

Question

Options

• AStandard
• BPremier
• CProfessional Direct
• DBasic

• A
  89% (47)
• B
  2% (1)
• C
  4% (2)
• D
  6% (3)

Explanation

Standard is correct because it is the lowest-cost Azure support plan that guarantees a 1-hour response for Severity A (critical) incidents, directly satisfying both requirements simultaneously.

Why the distractors are wrong:

• Basic (D) provides no technical SLA for critical incidents - it only covers billing support and documentation access, so it fails the response time requirement entirely.
• Professional Direct (C) also offers 1-hour critical response, but adds proactive advisory services and a designated pool of engineers at a significantly higher price point, making it more than what's needed.
• Premier (B) actually provides a faster 15-minute critical response with a dedicated Technical Account Manager, but it's the most expensive plan and far exceeds the minimum requirement.

Memory tip: Think of it as a ladder - Basic → Developer → Standard → Professional Direct → Premier, each stepping up in cost and response speed. The question asks for the minimum rung that clears the 1-hour bar, which is Standard. If the question had said "15 minutes" or "dedicated TAM," the answer would shift up to Premier.

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