Your company's help desk is receiving technical support tickets from employees who report that messages from known external contacts are being sent to the spam label in Gmail. You need to correct…

Question

Options

• AAsk employees to select the messages in Gmail that are being delivered to spam and mark them
• BContact the external senders, and tell them to authenticate their sent mail by using domain-based
• CTurn off more aggressive spam filtering in spam policies that are applied to the users'
• DCreate an address list of approved senders so messages from these users bypass Gmail's spam

• A
  83% (25)
• B
  3% (1)
• C
  3% (1)
• D
  10% (3)

Explanation

Having users mark the misclassified messages as 'Not spam' directly in Gmail is the safest and fastest fix. This action provides feedback to Gmail's machine learning filters, improving future classification for those senders without weakening any security controls. Contacting external senders to set up DMARC (B) is a valid long-term fix but not immediate. Turning off aggressive spam filtering (C) introduces broader security risk by reducing protection for all users. Creating a bypass list for approved senders (D) also reduces security by exempting those senders from all spam checks.

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