Your organization's users are reporting that a large volume of legitimate emails are being misidentified as spam in Gmail. You want to troubleshoot this problem while following Google- recommended…

Question

Options

• AAdjust the organization's mail content compliance settings in the Admin console.
• BAdvise users to individually allowlist senders.
• CDisable spam filtering for all users.
• DContact Google Workspace support and report a suspected system-wide spam filter malfunction.

• A
  10% (3)
• B
  7% (2)
• C
  3% (1)
• D
  80% (24)

Explanation

When a large volume of legitimate emails are being broadly misidentified as spam across an organization, the Google-recommended best practice is to contact Google Workspace Support to report a suspected system-wide spam filter malfunction. This is because large-scale false-positive spam filtering issues are often tied to backend filter updates or anomalies that only Google can investigate and correct. Option A (adjusting mail content compliance settings) is not the correct tool for spam tuning. Option B (advising users to individually allowlist senders) does not scale and is not a root-cause fix. Option C (disabling spam filtering for all users) is a severe security risk and not recommended.

No community discussion yet for this question.