Several users reported not receiving emails from a specific external sender. You want to determine whether Google received these messages. What should you do?

Question

Options

• AUpdate MX records.
• BSearch for missing messages using Email Log Search (ELS).
• COpen a support ticket.
• DCheck if the domain registration expired.

• A
  2% (1)
• B
  87% (40)
• C
  9% (4)
• D
  2% (1)

Explanation

Email Log Search (ELS) in the Google Workspace Admin console (Apps > Google Workspace > Gmail > Email Log Search) allows administrators to search Gmail delivery logs by sender, recipient, date range, and message ID. It shows whether a message was received by Google's servers, how it was processed (delivered, bounced, quarantined, spam-filtered), and at what timestamps. This directly answers the question of whether Google received the missing messages. Option A (updating MX records) would fix future delivery routing, not investigate past messages. Option C (opening a support ticket) is premature before using available self-service tools. Option D (checking domain registration) would only matter if the sending domain had expired, which is a specific hypothesis-ELS should be checked first to confirm the emails were actually sent and received.

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