You work for a multinational organization. Employees in several office buildings are experiencing issues with Google Voice, including dropped calls and poor call quality. You need to quickly…

Question

Options

• AVerify whether users in the affected buildings have been assigned Google Voice licenses.
• BCheck the Google Workspace Status Dashboard for reported service outages or disruptions.
• CCheck the Google Workspace Updates blog for announcements about Google Voice issues.
• DUse the security investigation tool to search user log events for "Call failed", and analyze packet

• A
  5% (2)
• B
  83% (34)
• C
  2% (1)
• D
  10% (4)

Explanation

The Google Workspace Status Dashboard (workspace.google.com/dashboard) provides real-time, service-by-service status updates maintained by Google. Checking it first is the fastest way to determine whether a known outage or disruption is affecting Google Voice globally or regionally-before spending time on internal diagnostics. If the dashboard shows an incident, no internal troubleshooting is needed. Option A (checking licenses) would be relevant if specific users couldn't use Voice at all, not for call quality issues across multiple buildings. Option C (Updates blog) covers feature releases, not live incidents. Option D (security investigation tool + packet analysis) is a deep forensic approach appropriate only after ruling out a Google-side outage.

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