A company has thousands of customer support interactions per day and wants to analyze these interactions to identify frequently asked questions and develop insights. Which AWS service can the…

The correct answer is B. Amazon Comprehend. Amazon Comprehend is the correct service to analyze customer support interactions and identify frequently asked questions and insights.

Submitted by naveen.iyer· Mar 30, 2026ML Implementation and Operations

Question

A company has thousands of customer support interactions per day and wants to analyze these interactions to identify frequently asked questions and develop insights. Which AWS service can the company use to meet this requirement?

Options

AAmazon Lex
BAmazon Comprehend
CAmazon Transcribe
DAmazon Translate

How the community answered

(18 responses)

A
11% (2)
B
78% (14)
C
6% (1)
D
6% (1)

Explanation

Amazon Comprehend is the correct service to analyze customer support interactions and identify frequently asked questions and insights.

Topics

#Amazon Comprehend#Text Analytics#NLP#AI/ML Services

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