Amazon
AIF-C01 · Question #35
A company is building a contact center application and wants to gain insights from customer conversations. The company wants to analyze and extract key information from the audio of the customer…
The correct answer is B. Transcribe call recordings by using Amazon Transcribe. Amazon Transcribe is the correct solution for converting audio from customer calls into text, allowing the company to analyze and extract key information from the conversations.
Submitted by ravi_2018· Mar 30, 2026Data Engineering
Question
A company is building a contact center application and wants to gain insights from customer conversations. The company wants to analyze and extract key information from the audio of the customer calls. Which solution meets these requirements?
Options
- ABuild a conversational chatbot by using Amazon Lex.
- BTranscribe call recordings by using Amazon Transcribe.
- CExtract information from call recordings by using Amazon SageMaker Model Monitor.
- DCreate classification labels by using Amazon Comprehend.
How the community answered
(49 responses)- A4% (2)
- B73% (36)
- C8% (4)
- D14% (7)
Explanation
Amazon Transcribe is the correct solution for converting audio from customer calls into text, allowing the company to analyze and extract key information from the conversations.
Topics
#Amazon Transcribe#Speech-to-text#Audio analysis#Contact center solutions
Community Discussion
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