Amazon
AIF-C01 · Question #264
A customer service team is developing an application to analyze customer feedback and automatically classify the feedback into different categories. The categories include product quality, customer…
The correct answer is B. Natural language processing (NLP). Automatically analyzing and classifying free‑text feedback into thematic categories is a core NLP task (text classification).
Submitted by olafpl· Mar 30, 2026Core AI Concepts
Question
A customer service team is developing an application to analyze customer feedback and automatically classify the feedback into different categories. The categories include product quality, customer service, and delivery experience. Which A1 concept does this scenario present?
Options
- AComputer vision
- BNatural language processing (NLP)
- CRecommendation systems
- DFraud detection
How the community answered
(27 responses)- B93% (25)
- C4% (1)
- D4% (1)
Explanation
Automatically analyzing and classifying free‑text feedback into thematic categories is a core NLP task (text classification).
Topics
#Natural Language Processing#Text classification
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