Amazon
AIF-C01 · Question #25
A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer…
The correct answer is B. Average call duration. The business objective to evaluate the effect of an LLM chatbot aimed at reducing the actions required by call center employees should be average call duration.
Submitted by devops_kid· Mar 30, 2026
Question
A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer questions. Which business objective should the company use to evaluate the effect of the LLM chatbot?
Options
- AWebsite engagement rate
- BAverage call duration
- CCorporate social responsibility
- DRegulatory compliance
How the community answered
(32 responses)- A3% (1)
- B84% (27)
- C9% (3)
- D3% (1)
Explanation
The business objective to evaluate the effect of an LLM chatbot aimed at reducing the actions required by call center employees should be average call duration.
Topics
#LLM chatbot#Business metrics#Operational efficiency#AI impact
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