A company designed an AI-powered agent to answer customer inquiries based on product manuals. Which strategy can improve customer confidence levels in the AI-powered agent's responses?

The correct answer is B. Including referenced product manual links in the response. Providing direct links to the exact sections of the product manual that support each answer lets customers verify and trust the information, boosting confidence in the AI agent’s responses.

Submitted by chiamaka_o· Mar 30, 2026Guidelines for Responsible AI

Question

Options

AWriting the confidence level in the response
BIncluding referenced product manual links in the response
CDesigning an agent avatar that looks like a computer
DTraining the agent to respond in the company's language style

How the community answered

(27 responses)

A
4% (1)
B
74% (20)
C
7% (2)
D
15% (4)

Explanation

Providing direct links to the exact sections of the product manual that support each answer lets customers verify and trust the information, boosting confidence in the AI agent’s responses.

Topics

#AI agents#transparency#user trust#responsible design

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