AIF-C01 · Question #163
A customer service team is developing an application to analyze customer feedback and automatically classify the feedback into different categories. The categories include product quality, customer…
The correct answer is B. Natural language processing (NLP). The scenario involves analyzing customer feedback and automatically classifying it into categories such as product quality, customer service, and delivery experience. This task requires processing and understanding textual data, which is a core application of natural language…
Question
A customer service team is developing an application to analyze customer feedback and automatically classify the feedback into different categories. The categories include product quality, customer service, and delivery experience. Which AI concept does this scenario present?
Options
- AComputer vision
- BNatural language processing (NLP)
- CRecommendation systems
- DFraud detection
How the community answered
(42 responses)- A2% (1)
- B93% (39)
- C5% (2)
Explanation
The scenario involves analyzing customer feedback and automatically classifying it into categories such as product quality, customer service, and delivery experience. This task requires processing and understanding textual data, which is a core application of natural language processing (NLP). NLP encompasses techniques for analyzing, interpreting, and generating human language, including tasks like text classification, sentiment analysis, and topic modeling, all of which are relevant to this use case. Natural Language Processing (NLP) enables machines to understand and process human language. Common NLP tasks include text classification, sentiment analysis, named entity recognition, and topic modeling. Services like Amazon Comprehend can be used to classify text into predefined categories based on content.
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