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AIF-C01 · Question #152
An ecommerce company is using a generative AI chatbot to respond to customer inquiries. The company wants to measure the financial effect of the chatbot on the company's operations. Which metric shoul
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Submitted by kwame.gh· Mar 30, 2026Applications of AI and ML
Question
An ecommerce company is using a generative AI chatbot to respond to customer inquiries. The company wants to measure the financial effect of the chatbot on the company's operations. Which metric should the company use?
Options
- ANumber of customer inquiries handled
- BCost of training AI models
- CCost for each customer conversation
- DAverage handled time (AHT)
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Topics
#Generative AI#Chatbots#Financial metrics#Operational efficiency