You need to reduce the load on telephone operators by implementing a chatbot to answer simple questions with predefined answers. Which two AI services should you use to achieve the goal? Each…

Azure Machine Learning is a comprehensive platform for building and deploying machine learning models, but it is not the dedicated service for chatbot orchestration or managing predefined Q&A knowledge bases.

Azure Bot Service provides the core platform for building, hosting, and connecting the chatbot to various communication channels, managing its overall interaction logic.

Azure AI Language Service, particularly its QnA Maker capability (or custom question answering), is used to create and manage the knowledge base of predefined questions and answers that the bot will use to respond to user queries.

Azure Translator is designed for language translation between different languages and is not directly required for a bot answering predefined questions in a single language.