Microsoft
AI-900 · Question #146
The customer service of your company spends a lot of time answering the same questions. They asked you to help them to automate this process. They provided you a Microsoft Excel (*.xlsx) document with
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Submitted by kev92· Mar 30, 2026Describe features of Conversational AI workloads on Azure
Question
The customer service of your company spends a lot of time answering the same questions. They asked you to help them to automate this process. They provided you a Microsoft Excel (*.xlsx) document with frequently asked questions and typical answers. What service will you use to create a knowledge base from this document?
Options
- AAzure Bot Service
- BCustom vision
- CText Analytics
- DQnA Maker
- ELUIS
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Topics
#QnA Maker#Knowledge base#FAQ automation#Conversational AI