AI-900 · Question #146
AI-900 Question #146: Real Exam Question with Answer & Explanation
The correct answer is D: QnA Maker. To automate answering frequently asked questions from an Excel document, Azure AI QnA Maker is the appropriate service for creating a knowledge base.
Question
The customer service of your company spends a lot of time answering the same questions. They asked you to help them to automate this process. They provided you a Microsoft Excel (*.xlsx) document with frequently asked questions and typical answers. What service will you use to create a knowledge base from this document?
Options
- AAzure Bot Service
- BCustom vision
- CText Analytics
- DQnA Maker
- ELUIS
Explanation
To automate answering frequently asked questions from an Excel document, Azure AI QnA Maker is the appropriate service for creating a knowledge base.
Common mistakes.
- A. Azure Bot Service is a platform for building, connecting, and managing bots, but it relies on services like QnA Maker to provide the knowledge base content.
- B. Custom Vision is an AI service for image recognition and object detection, which is unrelated to creating a text-based knowledge base from an FAQ document.
- C. Text Analytics (now Azure AI Language service) provides capabilities like sentiment analysis or key phrase extraction, but not the direct creation of a knowledge base for question-answering from an FAQ document.
- E. LUIS (Language Understanding Intelligent Service) is used for understanding user intent and entities in natural language, not for building a knowledge base from a document of predefined questions and answers.
Concept tested. QnA Maker for knowledge base creation
Reference. https://learn.microsoft.com/en-us/azure/cognitive-services/qnamaker/overview/qnamaker-overview
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