AI-900 Question #102: Real Exam Question with Answer & Explanation

Question

You need to develop a chatbot for a website. The chatbot must answer users questions based on the information m the following documents: - A product troubleshooting guide m a Microsoft Word document - A frequently asked questions (FAQ) list on a webpage Which service should you use to process the documents?

Options

• ALanguage Undemanding
• BText Analytics
• CAzure Bot Service
• DQnA Maker

Explanation

To develop a chatbot that answers questions from documents like Word files and webpages, you should use QnA Maker to process these documents into a knowledge base.

Common mistakes.

• A. Language Understanding (LUIS) is used to interpret user intents and entities from natural language, not to process documents into a Q&A knowledge base.
• B. Text Analytics provides services like sentiment analysis, key phrase extraction, and entity recognition, but it does not create a structured knowledge base for question answering from documents.
• C. Azure Bot Service is the platform for hosting, managing, and connecting the bot, but it does not directly process documents into a Q&A knowledge base; it integrates with services like QnA Maker for that functionality.

Concept tested. QnA Maker for knowledge base creation

Reference. https://learn.microsoft.com/en-us/azure/ai-services/language-service/question-answering/overview

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