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Microsoft

AI-102 · Question #53

Drag and Drop Question You are building a retail chatbot that will use a QnA Maker service. You upload an internal support document to train the model. The document contains the following question…

The correct answer is Add alternative phrasing to the question and answer (QnA) pair.; Retrain the model.; Republish the model. The correct sequence is to first add alternative phrasing to the existing QnA pair (so that 'How long is the warranty coverage?' is recognized as a variant of the original question), then retrain the model so it learns the new phrasing, and finally republish the model so the…

Submitted by fernanda_arg· Mar 30, 2026Build and manage a question answering solution using Azure AI Language / QnA Maker - specifically configuring and optimizing knowledge bases for improved chatbot response accuracy (AI-102: Designing and Implementing a Microsoft Azure AI Solution)

Question

Drag and Drop Question You are building a retail chatbot that will use a QnA Maker service. You upload an internal support document to train the model. The document contains the following question: "What is your warranty period?" Users report that the chatbot returns the default QnA Maker answer when they ask the following question: "How long is the warranty coverage?" The chatbot returns the correct answer when the users ask the following question: 'What is your warranty period?" Both questions should return the same answer. You need to increase the accuracy of the chatbot responses. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. (Choose three.) Answer:

Exhibit

AI-102 question #53 exhibit

Answer Area

Drag items

Add a new question and answer (QnA) pair.Retrain the model.Add additional questions to the document.Republish the model.Add alternative phrasing to the question and answer (QnA) pair.

Correct arrangement

  • Add alternative phrasing to the question and answer (QnA) pair.
  • Retrain the model.
  • Republish the model.

Explanation

The correct sequence is to first add alternative phrasing to the existing QnA pair (so that 'How long is the warranty coverage?' is recognized as a variant of the original question), then retrain the model so it learns the new phrasing, and finally republish the model so the updated knowledge base is deployed and accessible to the chatbot. This approach reuses the existing QnA pair rather than creating a duplicate, keeping the knowledge base clean and accurate. Alternative phrasings (also called 'alternate questions') are specifically designed in QnA Maker to handle semantically similar questions that map to the same answer.

Topics

#QnA Maker#Azure Cognitive Services#Knowledge Base Management#Conversational AI

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