How can you enable a conversational customer support solution through both email and web chat?

The correct answer is C. Create a single bot and deliver it through both web chat and email channels. You can create a single bot and connect it to multiple channels, including web chat and email.

Submitted by fernanda_arg· Mar 30, 2026Implement conversational AI solutions

Question

How can you enable a conversational customer support solution through both email and web chat?

Options

ACreate a bot for web chat. Send an automated response to email, directing users to web chat.
BCreate a bot for email, and a second bot for web chat.
CCreate a single bot and deliver it through both web chat and email channels.

How the community answered

(28 responses)

A
7% (2)
B
18% (5)
C
75% (21)

Explanation

You can create a single bot and connect it to multiple channels, including web chat and email.

Topics

#Azure Bot Service#Bot channels#Email integration#Web chat integration

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