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AI-102 · Question #41
AI-102 Question #41: Real Exam Question with Answer & Explanation
The correct answer is C: Create a single bot and deliver it through both web chat and email channels.. You can create a single bot and connect it to multiple channels, including web chat and email.
Submitted by fernanda_arg· Mar 30, 2026Implement conversational AI solutions
Question
How can you enable a conversational customer support solution through both email and web chat?
Options
- ACreate a bot for web chat. Send an automated response to email, directing users to web chat.
- BCreate a bot for email, and a second bot for web chat.
- CCreate a single bot and deliver it through both web chat and email channels.
Explanation
You can create a single bot and connect it to multiple channels, including web chat and email.
Topics
#Azure Bot Service#Bot channels#Email integration#Web chat integration
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