Microsoft
AI-102 · Question #41
How can you enable a conversational customer support solution through both email and web chat?
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Submitted by fernanda_arg· Mar 30, 2026Implement conversational AI solutions
Question
How can you enable a conversational customer support solution through both email and web chat?
Options
- ACreate a bot for web chat. Send an automated response to email, directing users to web chat.
- BCreate a bot for email, and a second bot for web chat.
- CCreate a single bot and deliver it through both web chat and email channels.
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Topics
#Azure Bot Service#Bot channels#Email integration#Web chat integration