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Microsoft

AI-102 · Question #407

Drag and Drop Question You have a chatbot that uses the Azure AI Language custom question answering service. The model used by the service was trained by using an internal support FAQ document that…

The correct answer is Open the Edit knowledge base pane.; Locate the question and answer pair for the warranty period and select Add alternate question.; Add the following question: "How long is the warranty period?"; Retrain and republish the model. The correct sequence is: (1) Open the Edit knowledge base pane, (2) Locate the question and answer pair for the warranty period and select 'Add alternate question', (3) Add the following question: 'How long is the warranty period?', (4) Retrain and republish the model. This…

Submitted by andres_qro· Mar 30, 2026Build and manage a question answering solution using Azure AI Language (Language Studio), including editing knowledge bases, adding alternate questions, and retraining/republishing models - aligned with the AI-102: Designing and Implementing a Microsoft Azure AI Solution certification.

Question

Drag and Drop Question You have a chatbot that uses the Azure AI Language custom question answering service. The model used by the service was trained by using an internal support FAQ document that contains warranty details. Users report that the chatbot fails to provide a correct answer when asked the following question: "How long is the warranty period?" You need to ensure that the chatbot answers the question correctly. The solution must minimize development effort. Which four actions should you perform in sequence from Language Studio? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

AI-102 question #407 exhibit

Answer Area

Drag items

Modify the FAQ document, and then reload it.Enable active learning.Add a new question and answer pair.Open the Edit knowledge base pane.Retrain and republish the model.Add the following question: "How long is the warranty period?"Locate the question and answer pair for the warranty period and select Add alternate question.

Correct arrangement

  • Open the Edit knowledge base pane.
  • Locate the question and answer pair for the warranty period and select Add alternate question.
  • Add the following question: "How long is the warranty period?"
  • Retrain and republish the model.

Explanation

The correct sequence is: (1) Open the Edit knowledge base pane, (2) Locate the question and answer pair for the warranty period and select 'Add alternate question', (3) Add the following question: 'How long is the warranty period?', (4) Retrain and republish the model. This approach minimizes development effort by adding an alternate phrasing (alternate question) to an existing Q&A pair rather than creating a new one or modifying source documents. The chatbot already has warranty information, but simply lacks the specific phrasing the user is asking - adding it as an alternate question teaches the model to map this phrasing to the correct existing answer, followed by retraining and republishing to apply the change.

Topics

#Azure AI Language#Custom Question Answering#Knowledge Base Management#Alternate Questions

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