nerdexam
Microsoft

AI-102 · Question #256

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might…

The correct answer is B. No. Removing all chitchat question and answer pairs will prevent the chatbot from responding to casual inquiries rather than making its responses more formal.

Submitted by ngozi_ng· Mar 30, 2026Implement conversational AI solutions

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You have a chatbot that uses question answering in Azure Cognitive Service for Language. Users report that the responses of the chatbot lack formality when answering spurious questions. You need to ensure that the chatbot provides formal responses to spurious questions. Solution: From Language Studio, you remove all the chit-chat question and answer pairs, and then retrain and republish the model. Does this meet the goal?

Options

  • AYes
  • BNo

How the community answered

(48 responses)
  • A
    40% (19)
  • B
    60% (29)

Why each option

Removing all chitchat question and answer pairs will prevent the chatbot from responding to casual inquiries rather than making its responses more formal.

AYes

This is incorrect because removing all chitchat pairs doesn't make responses formal; it typically eliminates the ability to respond to chitchat, or results in a generic failure message.

BNoCorrect

The goal is to ensure the chatbot provides *formal responses* to spurious questions. Removing all existing chit-chat pairs would likely result in the chatbot not responding at all to such questions, or providing a generic "I don't understand" message, which does not constitute a *formal response*. Instead, modifying the chitchat content or using a professional chitchat source is required to achieve formality.

Concept tested: Azure Language Service QnA chitchat management

Source: https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/question-answering/how-to/chit-chat

Topics

#QnA Maker configuration#Chit-chat management#Chatbot response formality

Community Discussion

No community discussion yet for this question.

Full AI-102 Practice