AI-102 · Question #256
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might…
The correct answer is B. No. Removing all chitchat question and answer pairs will prevent the chatbot from responding to casual inquiries rather than making its responses more formal.
Question
Options
- AYes
- BNo
How the community answered
(48 responses)- A40% (19)
- B60% (29)
Why each option
Removing all chitchat question and answer pairs will prevent the chatbot from responding to casual inquiries rather than making its responses more formal.
This is incorrect because removing all chitchat pairs doesn't make responses formal; it typically eliminates the ability to respond to chitchat, or results in a generic failure message.
The goal is to ensure the chatbot provides *formal responses* to spurious questions. Removing all existing chit-chat pairs would likely result in the chatbot not responding at all to such questions, or providing a generic "I don't understand" message, which does not constitute a *formal response*. Instead, modifying the chitchat content or using a professional chitchat source is required to achieve formality.
Concept tested: Azure Language Service QnA chitchat management
Source: https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/question-answering/how-to/chit-chat
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