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Microsoft

AI-102 · Question #245

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might…

The correct answer is B. No. Changing the chitchat source to qna_chitchat_friendly.tsv will make the chatbot's responses more friendly, which will not meet the requirement of providing formal responses.

Submitted by yaw92· Mar 30, 2026Implement conversational AI solutions

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You have a chatbot that uses question answering in Azure Cognitive Service for Language. Users report that the responses of the chatbot lack formality when answering spurious questions. You need to ensure that the chatbot provides formal responses to spurious questions. Solution: From Language Studio, you change the chitchat source to qna_chitchat_friendly.tsv, and then retrain and republish the model. Does this meet the goal?

Options

  • AYes
  • BNo

How the community answered

(35 responses)
  • A
    31% (11)
  • B
    69% (24)

Why each option

Changing the chitchat source to `qna_chitchat_friendly.tsv` will make the chatbot's responses more friendly, which will not meet the requirement of providing formal responses.

AYes

This answer is incorrect because selecting a 'friendly' chitchat source would make the responses less formal, directly contradicting the goal of providing formal responses.

BNoCorrect

The `qna_chitchat_friendly.tsv` file is designed to provide 'friendly' chitchat responses, which would reduce formality rather than increase it, thereby failing to meet the requirement for formal responses to spurious questions.

Concept tested: Configuring chitchat formality in QnA Maker

Source: https://learn.microsoft.com/en-us/azure/ai-services/language-service/question-answering/how-to/add-chitchat

Topics

#Azure Language Service QA#Chatbot Chitchat#Chitchat source files#Bot response formality

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