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AI-102 · Question #217

You are building an AI solution that will use Sentiment Analysis results from surveys to calculate bonuses for customer service staff. You need to ensure that the solution meets the Microsoft…

The correct answer is A. Add a human review and approval step before making decisions that affect the staff's financial. To adhere to Microsoft's responsible AI principles when using sentiment analysis for critical decisions like staff bonuses, a human review and approval step is essential.

Submitted by khalil_dz· Mar 30, 2026Plan and manage an Azure AI solution

Question

You are building an AI solution that will use Sentiment Analysis results from surveys to calculate bonuses for customer service staff. You need to ensure that the solution meets the Microsoft responsible AI principles. What should you do?

Options

  • AAdd a human review and approval step before making decisions that affect the staff's financial
  • BInclude the Sentiment Analysis results when surveys return a low confidence score.
  • CUse all the surveys, including surveys by customers who requested that their account be deleted
  • DPublish the raw survey data to a central location and provide the staff with access to the location.

How the community answered

(42 responses)
  • A
    76% (32)
  • B
    2% (1)
  • C
    14% (6)
  • D
    7% (3)

Why each option

To adhere to Microsoft's responsible AI principles when using sentiment analysis for critical decisions like staff bonuses, a human review and approval step is essential.

AAdd a human review and approval step before making decisions that affect the staff's financialCorrect

Microsoft's responsible AI principles emphasize fairness, reliability, and accountability. Implementing a human review and approval step for high-stakes decisions, such as employee bonuses based on AI sentiment analysis, ensures oversight, mitigates potential bias or inaccuracies, and upholds ethical AI use.

BInclude the Sentiment Analysis results when surveys return a low confidence score.

Including low-confidence sentiment analysis results directly in financial decisions increases the risk of inaccuracy and unfairness, directly violating the reliability and fairness principles of responsible AI.

CUse all the surveys, including surveys by customers who requested that their account be deleted

Including data from customers who requested account deletion could violate privacy principles and data retention policies, which is contrary to responsible AI guidelines.

DPublish the raw survey data to a central location and provide the staff with access to the location.

Publishing raw survey data and providing staff access without proper anonymization or safeguards could compromise customer privacy and data security, contradicting responsible AI principles.

Concept tested: Responsible AI principles for high-stakes decisions

Source: https://www.microsoft.com/en-us/ai/responsible-ai

Topics

#Responsible AI#AI Ethics#Sentiment Analysis

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