The Applications Manager, who is already very busy, is proposed as a Change Agent. Which action by the Change Manager is MOST likely to make this department's change agent role effective?

Question

Options

• AProvide an anonymous complaints system for use if the team cannot raise concerns directly.
• BAppoint a junior team member as change agent with the Applications Manager as support 'buddy.'
• CTrain the Application Manager in time management techniques and approaches.
• DPublish the timetable of the Operational delivery process workstream objectives to staff.

• A
  4% (1)
• B
  78% (18)
• C
  9% (2)
• D
  9% (2)

Explanation

Comprehensive and Detailed Step-by-Step Explanation The Applications Manager is already heavily engaged in other responsibilities, which makes it challenging for them to take on additional duties as a change agent. To make their role effective without overburdening them, it is important to redistribute tasks or provide support to alleviate their 1. Why B (Appoint a Junior Team Member with Support) is Correct Delegation with Oversight: Appointing a junior team member as a change agent allows the Applications Manager to provide strategic guidance while the junior team member handles operational-level responsibilities. without compromising their ability to fulfill other critical responsibilities. Encourages Team Development: By empowering a junior team member, the department builds capacity and fosters a culture of shared responsibility. Fits Agile Principles: Agile encourages collaboration and distributed leadership, which aligns with assigning a junior member with oversight from the Applications Manager. 2. Analysis of Incorrect Options Option A (Anonymous Complaints System): While useful for surfacing concerns, this does not address the Applications Manager's workload or their ability to be effective in the change agent role. Option C (Train in Time Management): Time management training is not a practical solution in this context, as it does not reduce the workload or provide additional resources for the Applications Manager. Option D (Publish Timetable): Publishing a timetable may clarify objectives for the team but does not directly address the Applications Manager's capacity or ability to fulfill the role. 3. Practical Implications of Selecting Option B Improves Effectiveness: By providing a support structure (a junior team member), the department ensures that change-related tasks are handled without compromising other responsibilities. Promotes Collaboration: This solution emphasizes teamwork and accountability, which is critical in change initiatives.

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