Salesforce
ADM-211 · Question #97
ADM-211 Question #97: Real Exam Question with Answer & Explanation
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Question
What are some tools for managing the Change Request process with SFDC? Select all that apply:
Options
- AUse the Service and Support app
- BHave end users submit case
- CHave the Solutions tab for FAQs
- DUse the Self-Service Portal and Suggested Solutions
- EUse the Metadata API for submitting cases from other applications
- FUse reports and dashboards to monitor metrics
- GUse Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas
- HAll of the above
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