What are some tools for managing the Change Request process with SFDC? Select all that apply:

Question

Options

• AUse the Service and Support app
• BHave end users submit case
• CHave the Solutions tab for FAQs
• DUse the Self-Service Portal and Suggested Solutions
• EUse the Metadata API for submitting cases from other applications
• FUse reports and dashboards to monitor metrics
• GUse Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas
• HAll of the above

• B
  3% (1)
• D
  6% (2)
• F
  16% (5)
• G
  3% (1)
• H
  72% (23)

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